Can you cancel a Southwest flight? Yes. Southwest Airlines has one of the best cancellation policies among major airlines. Historically, Southwest stood alone among airlines with its customer-friendly change and cancellation policies, but because of the pandemic, other airlines have improved their flexibility toward flight changes.
Still, the Southwest flight cancellation policy stands out as one of the best. Here’s what you need to know to cancel your own Southwest flight.
Southwest Airlines’ cancellation policy
The Southwest flight cancellation policy is simple: You can cancel your flight at any time, with no cancellation fees, up to 10 minutes before the flight’s scheduled departure.
If you booked a flight with Rapid Rewards points, they’ll be refunded back into your loyalty account.
If you booked a flight with cash, it will either be refunded back to your method of payment or converted into Southwest travel funds, depending on the type of fare you booked.
Even for nonrefundable reservations, if you cancel within 24 hours of booking, you can receive a refund back to the original form of payment or convert the airfare into travel funds.
If you get Southwest travel funds after canceling a Southwest Airlines flight, be aware that there are some restrictions to using your credit. The travel funds are accessible only with the confirmation number and the name of the original ticketed passenger — in other words, they’re not transferable to anyone else. There’s also an expiration date: You’ll need to use the travel funds and take the new flight within one year of the original date of your flight.
How to cancel your Southwest Airlines flight
Canceling your Southwest Airlines flight is fairly simple. You can go to southwest.com/cancel or look up your reservation in the Southwest mobile app. Enter the ticketed passenger’s first name and last name, along with the confirmation number of the reservation.
You can also call the Southwest reservations department at 800-435-9792 or, if you included your Rapid Rewards number on the initial reservation, you can find the flight on your My Account page. Once you’ve entered your flight information, you’ll see any travel balances or refundable amounts attached to the confirmation number. To cancel the flight, select “Cancel.”
How to change or rebook your Southwest Airlines flight
Southwest has no change fees if you need to modify your flight reservation. You can change your flight as many times as you want, but you’ll need to pay the difference if the new flight is more expensive than the original one.
To change your Southwest flight, call the reservations department or look up your flight with the confirmation number and passenger information online or on the app.
How to get a refund on Southwest Airlines
Getting a refund for a canceled Southwest Airlines flight depends on not only what type of ticket you originally purchased, but also if you purchased it with cash or Rapid Rewards points. Plus, some flight add-ons, like Early Bird boarding, are nonrefundable. If you cancel a flight where you purchased Early Bird boarding, the amount you paid for that add-on won’t be refunded.
For flights booked with cash
Wanna Get Away tickets are typically the airline’s lowest-priced fares, and while the dollar value of these tickets is reusable (as in, eligible for a travel credit), the cost is nonrefundable.
If you prefer to get your money back to the original form of payment rather than as a travel voucher, you’ll need to book an Anytime or Business Select ticket from Southwest.
Nerdy tip: When you cancel an Anytime or Business Select fare, you can choose between receiving travel funds and a refund to the original form of payment.
For flights booked with Southwest Rapid Rewards points
Southwest’s cancellation policy is generous for award tickets. If you cancel a flight booked with Southwest Rapid Rewards points, your points will be automatically refunded.
Plus, if there were any taxes and fees paid along with your points, those can either be converted to travel funds for future travel or refunded back to the original method of payment.
If you want to cancel your Southwest flight
The Southwest flight cancellation policy is very customer-friendly. You can cancel at any time up to 10 minutes before your flight is scheduled to depart and receive travel credit toward a future Southwest flight. If you cancel within 24 hours of booking the flight, buy a refundable fare or book an award flight, you can get a refund back to your original method of payment.
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